# Handling Credit Notes

A credit note is issued when a customer returns goods or if an error is made on the original invoice. ERP systems allow businesses to create credit notes that offset the original invoice, helping to manage returns and refunds efficiently.

**When to Issue a Credit Note:**

* When goods are returned by the customer.
* When an invoicing error (such as overcharging) occurs.
* To adjust or cancel an invoice after dispatch.

<figure><img src="/files/A32jBQDNiMP1yIlE5eRQ" alt=""><figcaption><p>Using credits in Pakk</p></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://academy.pakk.io/school-of-erp/invoicing-and-payments/handling-credit-notes.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.