Handling Credit Notes

A credit note is issued when a customer returns goods or if an error is made on the original invoice. ERP systems allow businesses to create credit notes that offset the original invoice, helping to manage returns and refunds efficiently.

When to Issue a Credit Note:

• When goods are returned by the customer.

• When an invoicing error (such as overcharging) occurs.

• To adjust or cancel an invoice after dispatch.

Using credits in Pakk