> For the complete documentation index, see [llms.txt](https://academy.pakk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://academy.pakk.io/school-of-erp/practical-erp-workflow-examples/order-to-cash-process.md). # Order-to-Cash Process The order-to-cash process involves everything from receiving a customer order to collecting payment. It integrates several business functions, including sales, inventory, and finance, ensuring smooth and accurate operations. **Steps in the Order-to-Cash Process:** 1. **Receive a Sales Order:** A sales order is entered into the ERP system, which checks for stock availability. 2. **Commit Stock:** The system allocates the necessary stock to fulfill the order. 3. **Dispatch Goods:** After the order is confirmed, goods are dispatched, and the order status is updated. 4. **Generate Invoice:** Once goods are dispatched, an invoice is generated and sent to the customer. 5. **Receive Payment:** Payment is tracked in accounts receivable, and once received, the financial records are updated.

Pakk has built-in views for handling Sales Order at different stages. They are fully customisable, and you can create your own too!

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